Conflicts and Communication Essay Example for Free

Conflicts and Communication Essay Communication is a very key role in any type of relationship whether it be business, personal or intimate. When we enter into any type of relationship one needs to have the skills to communicate effectively and make sure that the complete message gets portrayed to the receiver. When one does not communicate effectively, the result causes interpersonal conflict. In the movie â€Å"Hitch† it involves two individuals, Will Smith and Eva Mendes, who meet and begin to enter into the beginning stages of a relationship. There is certainly an attraction, both physically and due to a common interest in things. Through hesitation and Mendes declining Smith numerous times, she finally agrees to go out with him and it turns out that they seem to be quite compatible. Through their friendship they begin to develop an intimate relationship with one another. Through this whole process Mendes has been very open and honest about things that are important to her and things that are private to her as well. It seems that Smith is doing the same thing, however it turns out that he is withholding very important information that should be shared with her. The main interpersonal conflict in this movie would be due to Smith not communicating to Mendes that he is the â€Å"Date Doctor†. Mendes has a major issue with this because she had a very good friend who was dumped and she placed the blame on Smith for this situation When she finds out what his true profession is, she become irate and storms off and refuses to speak to him or listen him. This instance caused an instant dissolution of their relationship. There was an issue, but instead of communicating it out loud or discussing it, quite the opposite happened. In our text, Sole states that, â€Å"Resentments, suspicions and other problems occur when people do not communicate or behave in ways that are consistent with the relationship the other person things has been established, and people tend to pay the most attention and to respond forcefully when the communication does not match their expectations† (Sole, 2011). Towards the end of the movie, they finally are able to communicate to each other on the same level and they work things out. In my opinion, all tension could have been resolved and the relationship could have been restored from the get-go if Smith and Mendes would have truly communicated and would have been completely honest and transparent about their lives and the things that they do and that they are involved in. Obviously, it is easier said than done. Another thing that should have been avoided would be assuming things that are really not true. â€Å"The single biggest problem with communication is the illusion that it has taken place† (George Bernard Shaw). This quote really sums up the main point and resolution to problems and issues with intrapersonal communication. Never be so blinded by the things that you are hiding from individuals you are developing relationships with and never assume that they understand things you, as the speaker, have not completely portrayed.

The Gathering Text Response Essay example -- essays research papers

Text Response – Good Vs. Evil Good vs. evil is a widely explored theme in Isobelle Carmody's novel 'The Gathering'. It is most evident in the battle between the Chain and the Kraken, however the more sinister, subtler acts of evil occur when he attempts to make each member vulnerable by breaching their weaknesses. While the physical examples such as the final battle, the murder of The Tod and the violent acts by Buddha and his gang could certainly be classified as evil, it is my belief that the brainwashing of the students and the fanatical powers of illusion Mr. Karle wields are more insidious, swiftly inhabiting and manifesting in the minds of people in a way that is more powerful than any outright acts of violence. An example of how the evil within Cheshunt and Mr. Karle are influencing residents to commit heinous acts can be found on page 214 when Buddha murders Nathanial's dog in an attempt to render him susceptible to Mr. Karle's attempts to manipulate him. The Tod was ruthlessly killed by being doused in kerosene and then set alight. Page 214 reads as follows, â€Å"The match landed in his tail and flames swept forward up over him. Devoured him. He arched and coiled, yelping in pain and fright, and then he screamed, a long inhuman howl of agony and terror. For one terrible second, his eyes looked at me from out of the flames, bulging and pleading.† This horrific and terrifying event was interpreted by Nat as punishment due to Lallie's intervention of the night before whe...

Small Island †Andrea Levy

Small Island is a book written by Andrea Levy mainly based on race, War and prejudice in London in 1948, the story is explain through the point of view of 4 different narrators including flashbacks into their pasts. One of the narrators is Gilbert, who appears the charming fool a Jamaican newlywed who served in the RAF during World War II, hopes for a prosperous future in London, though his experience of racial discrimination tells him this won't be achieved easily.This is shown when he is stopped from sitting next to Queenie and Arthur by the usherette and after heated words between them and American soldiers it leads to the death of Arthur (183-193), as well even after serving for England after he rejoins civilization he is still treated poorly His young wife, Hortense, is more naive.Arriving from Jamaica via the empire windrush, hoping to take up a teaching career, as well as trying to find her former flame Michael who left Jamaica to join the RAF after being caught having an affa ir so in a desperate need to continue her dream marries a Gilbert thinking life in England would be great however she is soon in despair over rude rejections and her struggle to make herself understood, literally and figuratively, by white working-class neighbors who don't seem to comprehend the English she learned in her home island.However towards the end she and Gilbert bond more and eventually take in Queenies baby Michael to raise as their own after she plans to leave Queenie’s house and settle down with Gilbert Queenie is a tough, level headed survivor, with a good heart. Brought up on a pig farm in Yorkshire, from an early age she grows to hate the smell of the pigs, the squalor and the blood. With dreams of escape, she finally gets her wish when her kindly Aunt sends the train fare to London. Queenie is open-minded and hungry for new experience. She like Hortense goes to London with hope in her heart.Despite trying to better herself with elocution lessons, she can nev er quite shake her Yorkshire vowels. However an unexpected death forces her into the arms of the educated but rather uninspiring Bernard as to keep her dream Queenie believes that her dreams are lost to her forever.After Bernard goes to war she is forced to look after Bernard’s Mentally ill father and during this she sleeps with Michael a black serviceman she invites to her house who impregnates her, and after Bernard doesn’t return from the war she later invites a man she had earlier met Gilbert after he rescued her father in law  to stay at her house along with his wife who would be arriving as well as a few other lodgers. Queenie and Hortense initially clash however unsurprisingly due to their similarity in life they eventually bond and become as close to friends as they could be which eventually ends in Queenie giving them the baby she had with Hortense’s former companion Michael.However after Bernard returns he blatantly shows unhappiness as black civilia ns living at the house â€Å"Did they have to be coloured† however Queenie seems to be the only white person in the book who doesn’t judge a person based on the colour of their skin Bernard is the husband of Queenie Bligh’s bank clerk husband who seems to be quite stuck up and racist and he is shown to be the complete opposite of Queenie, his dad Arthur who served in World War 1 suffers from shellshock leaving him to not speak after meeting queenieBernard changes from being repressed and quiet to being quite lively and affectionate after marrying queenie whom he loves he reverts back to being his closed down self and leaves to go and join up with the army where he befriends a guy named Maxi however after his death Bernard who seemed the gentle and nonviolent type he got in a fight, and cheated on Queenie with a seemingly under aged prostitute and got what he thought was a life threatening syphilis however It seems to be just a simple Flu.And after two years away he then goes to see Maxi’s Family and then eventually returns home to the shock of queenie †and I was collapsed sitting on the pavement† however Bernard simply replies Indeed when Queenie talks to him showing his ‘boringness’ which Queenie seems to dislike The story starts with a flashback to the past when Queenie was a child. Levy starts with this is as it starts with a showing of the racism as queenie calls the British empire exhibition as Africa due to the black people there showing that racism was imprinted onto children at a young age as well â€Å"go on queenie, kiss him, kiss him† is as if the black man has some sort of disease so Emily is saying I dare you to do it

The Religious Believers Explanation for the Existence of...

The problem of evil and suffering presents a real problem to the religious believer because it compels them to accept conflicting claims that are logically impossible to reconcile. Religious followers often question the nature of God and whether or not he is the type of God we are led to believe. St Augustine said that if God cannot stop evil and suffering he is not all powerful if he will not stop evil and suffering then he is not all good. However Augustine did not actually believe this to be true he set it out as something which he was going to solve. Surely God can do all that is logically possible if he created the world out of nothing. If God is supposedly all knowing then he should know how to stop evil and suffering. If God is all†¦show more content†¦J.L. Mackie a modern philosopher had a similar approach to Hume and he believed that God could not be both omnibenevolent and omnipotent if evil exists. He labelled this the inconsistent triad and believed that you coul d not have all three conflicting claims at once. Flew another modern philosopher looked at the possibility that God may not love us. He believed the biggest challenge to the believer is allowing the challenge of God’s existence and demanding an answer. He said it is not enough to just say that God’s love is different to ours because it is the simplest explanation. If we do this we are just qualifying God’s love as opposed to demanding a solution and finding good reason why he should not intervene. A possible solution to the problem of evil is the Augustinian theodicy which is based on Genesis. St Augustine argued that in genesis 1 God is seen as creating a world that is perfectly good and free from defect. He said that this was clearly outlined in G1:31 where it says â€Å"God saw what he had made and it was very good.† He believed that evil itself is not a thing or substance therefore God did not create it. Augustine argue that â€Å"evil was the going wrong of something good and as a result Augustine termed evil as a â€Å"privation of a good† that did not come from God but entities with free will such as angels and humans who were willing to giveShow MoreRelatedEssay about A Philoshpical Approach to Proving the Existence of God4013 Words   |  17 Pages The question of God’s existence has been debated through the history of man, with every philosopher from Socrates to Immanuel Kant weighing in on the debate. So great has this topic become that numer ous proofs have been invented and utilized to prove or disprove God’s existence. Yet no answer still has been reached, leaving me to wonder if any answer at all is possible. So I will try in this paper to see if it is possible to philosophically prove God’s existence. nbsp;nbsp;nbsp;nbsp;nbsp;BeforeRead MoreSda Manual Essay101191 Words   |  405 PagesPrepare Letter ............................................................ Alternative Method for Membership Transfer ......................... Membership During Interval of Transfer ................................. Receiving of Members Disturbed by World Conditions ........... Counted in Statistical Reports .................................................. If Member Is Not Accepted ....................................................... No Letters to Members Under Discipline .....................

Factors Contributing For Criminal Activity Among African...

In the Late 1980’s, the father of sociology, W.E.B. Dubois conducted a study in Philadelphia that developed possible explanations for criminal activity among African Americans. Throughout his study, he observed that if men are moved from different environments, they began to lose harmony with the environment that results in crime (Shaun L. Gabbidon,2015). Dubois used variables such as age, unemployment, and poverty to explain crime (1899). Furthermore, Dubois study became a template to be used in studies that come to follow. During the 1900’s, cities such as Chicago began to experience some of the same challenges that were previously studied in Philadelphia (Gabbidon,2015). As a result, of the similar experience between the two†¦show more content†¦(2) After individual and family factors are accounted for, do ethnicity and/or residence in underclass neighborhoods add to the explanation of delinquency? In order to answer the questions that were posed, a set of measures were used. In their study Peeples and Loeber considered factors such as Age, percentage poor/welfare, Percentage single parent, hyperactivity, and supervision as independent variables. On the other hand, they considered factors such as family poverty, welfare use, families with no one employed, male joblessness, and assisted housing. A cross sectional assessment of 506 Pittsburgh public school boys were used to determine how the listed factors can possibly lead to juvenile delinquency. They also did a follow up six months after the initial assessment. In the sample of schools boys, 290 were African American youths. Peeples and Loeber found that 40% of African American youths lived in poor neighborhoods, compared to 5% of white youths that lived in the same neighborhood. Also, twice as many African American boys had engaged in some forms of delinquency in their life than White boys. Additionally, African Americans and did not differ in terms of the seriousness of delinquent acts or frequency of serious acts. However, African Americans had a higher total frequency of delinquent acts than Whites. TheShow MoreRelatedThe Development Of A Juvenile Criminal Justice System1740 Words   |  7 PagesIn many countries, among them the United States of America, crime rates among the youth under the age of 18 years have significantly increased. This phenomenon is attributed to various factors, among them being family disintegration, school dropouts and other antisocial behaviors. Therefore, the development of a juvenile criminal justice system was crucial as it is tailored to distinguish the judicial process related to juvenile crimes. Various facilities such as specialized detention centers andRead MoreThe General Strain Theory And Juvenile Delinquency1715 Words   |  7 Pagesrelating to different elements leading to specific criminal behaviors. The theory has been of importance in trying to map criminal patterns among individuals involved in crimina l behavior, thereby creating a platform for their rehabilitation. The general strain theory has had a close connection to juvenile delinquency, as it creates a platform where psychologists can define some of the key factors prompting teenagers and youths to engage in criminal behaviors. According to Zhang (2008), teenagers andRead MoreThe Criminal Justice System Has Served As A Focal Point Of Much Of Societal Racism993 Words   |  4 PagesStatistics (BJS)). These studies propose that while criminal behavior cuts across race and class lines, the common response to these behaviors may significantly influence the course of a potential criminal career. Decisions concerning the most effective balance of responses by law enforcement, social services, and community intervention are critical in determining many of these outcomes. Bias within the criminal justice Historically, the criminal justice system has served as a focal point of muchRead MoreDisparities in Prison Populations Essay910 Words   |  4 PagesThe United States has experienced a rise in its prison population over the last 40 years and our incarceration rate is nearly 5 times higher than any other country. Even though 13% of the US population are African American males, they make up 38% of the prison population. Contributing factors to these numbers are mandatory minimum sentences, high crime and poverty areas, and lack of rehabilitative resources within our system (p.77-78). In the 1980s, the United States started a campaign to reduceRead MoreRacial Discrimination Is A Social Injustice Essay1647 Words   |  7 Pagesin the criminal justice system triggers a range of societal issues that influence African Americans, particularly males. African Americans have been affected in this area in two significant regards. First, African Americans are more likely to be victimized by crime than are other groups. This creates a set of individual and community problems which impede upon other areas of productive activity. Second, the dramatic rates at which African American males have come under some form of criminal justiceRead MoreEssay on The Most Prevalent Causes of Juvenile Delinquency1164 Words   |  5 Pagesfrom starting on a path to crime is a priority. Juvenile justice system researchers and professionals must gain a better understanding of the contributing elements that cause delinquent behavior. The study seeks to determine the most prevalent causes among the criminal population that induce a propensity for criminal behavior. There needs to be a balance among attributing behavior to specific causes, but strong causal designs of intervention programs can risk unsuccessful or uncertain program outcomesRead MoreThe Effect Of Legal Factors On Police Behavior1425 Words   |  6 Pagesduring police-citizens encounters are based on legal factors. However, smaller studies continue to suggest that additional factors may play a role in police decision making during police-citizen encounters. The results of this study confirm prior studies which suggested citizen demeanor [disrespect] toward police greatly increases the probability of arrest. According to Regoeczi and Kent (2014), research â€Å"examines the influence of extra-legal factors† (p. 191); regarding police decisions and discretionRead MoreAfrican American Juvenile Delinquency : America Essay2365 Words   |  10 PagesAfrican American Juvenile Delinquency in America Several studies have provided data that often indicate crime rates are higher for certain ethnic groups of people in the United States. Much of this research on delinquent behavior tends to show that African Americans account for a greater proportion of the juvenile delinquents in America. With African American juveniles accounting for more than 57% of arrests for manslaughter and more than 67% of arrests for robbery, this growing national problemRead MoreStructure of the Ohio Department of Rehabilitation and Corrections1604 Words   |  7 Pagespartners and offenders. All of these changes are to support and further the DRC’s mission of â€Å"reducing recidivism among those we touch† (Ohio Department of Rehabilitation and Correction). Common among most state ran prison systems within the United States; the Ohio DRC maintains several functions. Author Dean John Champion has identified these functions in his book, Administration of Criminal Justice: Structure, Function, and Process, as â€Å"providing societal protection, punishing offenders, rehabilitatingRead MoreRacial Inequality And Racial Discrimination1721 Words   |  7 Pagespatterns, and the formation of a wealth gap. All of these factors ultimately negatively impact the accomplishments and success of the minority groups in our society today. After the European immigration, a new term was created called symbolic ethnicity. This term refers to a individualistic culture in nature based solely off of personal interests without the negative social consequences. This ethnic approach is strongly practiced by White Americans and gave them an out to feel a sense of â€Å"uniqueness†

Women, Crime, and the Media - 1859 Words

Media representation has always been a topic of debate, from representation of minority groups, individuals with mental illnesses and gender presentations. The latter, of course, turns mostly towards the female characters as they are presented in various medias; movies, news, and television shows. The representation of women in the media has always been leaning more towards ‘pleasing’ than it is towards informative or accurate. Representation of female offenders in the media has not deviated from the route that other representations of female factions has gone, focusing more on what is pleasing and entertaining than what is not harmful to the demographic as a whole. Women who are represented as offenders are done so in a way that is†¦show more content†¦It takes away the idea that women have control over their choices and their actions, which is damaging because then it narrows the perceived pathways that they can take to crime for people that are not exposed to these sorts of things on a regular basis. Narrowing the scope also narrows the programs that are offered to deal with the factors that led to crime, and if these are the only factors that are given then these are the ones that the public is going to push to see being treated (Cecil, 2007). Portrayals vary based on the race and ethnicity of the female in question. In the media, female offenders are disproportionately white, and the few other ethnicities that are shown are displayed very masculinely. The few Asian and Hispanic offenders that are depicted as main characters are usually wearing leather and jeans, with short hair and covered with tattoos, usually acting closer to the male idea of an offender rather than what a female acts like. On the other hand, the white female is usually young and pretty, sexually active and usually seen to be dancing provocatively, bringing about the illusion of femininity. This even narrower scope of what female offenders that are not white go thro ugh in order to get on the path glosses over and in many cases hides what these girls have suffered and gone through to get toShow MoreRelatedThe Effects Of Crime And The Media, Women And Crime, And Theories Of Crime Essay1965 Words   |  8 Pagesthought to crime. It was always in the back of my mind because of the seemingly increasing chances of becoming a victim of crime. Over the semester I have explored a range of topics relating to crime. The purpose of this essay is to reflect upon certain topics explored over the semester. I have chosen to focus on topics that had the profound effect on my learning. I have since been able to form an opinion that is back by theory on these topics. The topics chosen are: crime and the media, women and crimeRead MoreCrime And The Victims Of Crime1627 Words   |  7 PagesAre those members of society who are most fearful of crime also most likely to become the victims of crime? Among society, there are many variances in people’s perceptions of safety and the threat of crime. This small essay will discuss whether members of society that are considered the most fearful of crime are accurate in their concerns and are also most likely to become victims of committed crimes. The fear of crime refers specifically to the fear and anxiety a person may feel resulting fromRead MoreThe Effects Of Media On Fear Of Crime1488 Words   |  6 PagesREVIEW OF LITERATURE Overrepresentation of Crime and the Media Numerous studies have been done investigating fear of crime and causal links (Dorfman and Schiraldi 2001; Gerbner and Gross 1976; Hale 1996). However, few empirical studies have been done that examine the effects media has on fear of crime (Chermack 1994). Media is defined as a manner in which we can access information and news through technology (Gillium 2000). This might be on television, radio, newspapers and magazines, and otherRead MoreThe Media Of Female Offenders1561 Words   |  7 PagesThe media today, is highly selective in their constructions of offences, offenders and victims. Media representations of crime are moulded and women are portrayed in a way that is entertainment driven and is appealing to the audience. Despite the fact that women seldom stalk, murder outsiders or commit sequential murders- in fact they are rarely vehement, â€Å"accounting for only ten percent of convicted violent offenders- those who do so are highly newsworthy because of their noveltyâ₠¬  (Jewkes 2011,Read MoreMass Media s Influence On The Development Of Aggressive Behavior1558 Words   |  7 PagesMass Media Violence The advent of mass media, and its various forms such as television, computer and video games means that people, and especially children and teenagers, are increasingly being exposed to higher doses violent and aggressive content. In many nations across the world, television showcases approximately four acts of violent behavior per hour and this is even much more elevated when it comes to video and computer games. Since majority of children spend most of their time in front ofRead MoreThe Reality Of Television Shows1374 Words   |  6 Pagesmajority of the viewers are women and some of the most popular television shows are based on crime drama (Parrott 70). It does not matter if the shows are complete fiction or narratives and reenactments of a real crime that has taken place. The gore, violence, and pure disgust keeps these viewers coming back week after week. These crime-based television shows portray women in traditional gender roles, normally a homemaker with no job in the workf orce. They also tend to present women as shallow stereotypesRead MoreThe Reality Of Television Shows1370 Words   |  6 Pagesmajority of the viewers are women and some of the most popular television shows are based on crime drama (Parrott 70). It does not matter if the shows are complete fiction or narratives and reenactments of a real crime that has taken place the gore, violence, and pure disgust keeps these viewers coming back week after week. These crime based television shows portray women in traditional gender roles, normally a homemaker with no job in the workforce. They also tend to present women as shallow stereotypesRead MoreThe Impact Of Media On Society Today911 Words   |  4 PagesAccording to Dictionary.com, â€Å"media† is defined as means of communication that reach and influence society or people widely. For instance, radios, televisions, newspapers, and magazines are forms of media. The influence the media has around the globe is profound, therefore, in this essay, I am going to discuss the impact that media has on the society today. Although social media can connect all people in the world instantly, the negative effects have a great impact on the society because itRead MoreThe Media Stimulate Moral Panics And Create Folk Devils875 Words   |  4 PagesAssess the ways in which the media stimulate moral panics and create folk devils. (21 marks) Cohen defines a moral panic as a condition or an episode where a person or group of people emerges to become defined as a threat to societal values or interests. Simply put a moral panic can be defined as an intense public concern about a social problem or group brought to the public attention by the media which leads to people thinking they are at risk. A folk devil is a person or group of people that becomeRead MoreCriminology : A Strange Beast1582 Words   |  7 Pagesdiscipline that has a variety of other disciplines which seek to construct and theorise explanations and possibilities as to why crime occurs in particular places, ways and too and by certain people. Due to differing field areas interlinking Newburn (2013: 6) described criminology as ‘a strange beast’ by coherently joining conflicting disciplines to try and theorise crime. Walklate (2011) suggested the other disciplines are not only a wide variety but are also highly thought provoking and when though

Service Design Management for Business Plan - myassignmenthelp

Question: Discuss about theService Design Management for Business Plan. Answer: Service design is a process to establish a business plan and to organize the people and the infrastructure of the service within an organization. Establishment of the effective communication is important for the management of the service design as it maximizes the interaction between the customers and the service providers(Baek Ok, 2017). A proper service design is required to make the service user-friendly and relevant to the consumers. However, in the hospitality industry application of social media is very popular to make a service design more transparent to the customers. In order to manage the service design in hospitality sectors, it is crucial to understand the demand of the gusts and to empower the employees. This study deals with the service design management in the context of Park Hyatt Melbourne, which is a popular Australian Hotel for its service and accommodations. The service design process and the strategy of such organization will be discussed in this section to unde rstand the service facility of this hotel. Servicescape design in the hospitality industry refers to the physical environment of such industry. However, the service of a hotel is introduced, delivered and performed in this physical environment(Suess Mody, 2017). The customer and the employees of the organization interact in the physical environment. Therefore, the customer experience and their responses are evaluated in the service design. In the context of Park Hyatt Melbourne, this is a well known Australian Hotel for its accommodation and service design of the servicescape focuses on the current service. This organization uses social media application to promote their service, which is a part of service design management. The hotel website is a part of servicescape where the customers interact with the organization.Park Hyatt Melbourne, develops an attractive website, which gives the customers physical evidence of its service and influences them to access the service(melbourne.park.hyatt.com, 2017). Interior and exterior design of the hotel is the parts of the physical evidence, which are associated with the customer responses (Jeong, Jeong, Lee, Lee, 2017). The exterior design of Park Hyatt Melbourne is well developed that easily attracts the consumer attention. An intimate waterfront is present in the exterior part of this hotel, which makes the service attractive to the guests. The landscape is too long and designed in a good manner. Suits are designed with maximal views and the windows are full height. On the other hand, the balconies are connected with each of the apartments. Oxidized metal, sandstone and timber are used for the exterior design. The rooftops contain pool and shower facilities are also available. On the other hand, the interior design offers the absolute luxury design with fireplace, private terraces, and the featuring spa. There are 240 largest guestrooms with Juliette style balconies. Bar, restaurants, and park club health are available. The service facil ity is unique, which provides 24 hours facility to the guests to meet their needs. The equipment is maintained properly and a regular monitoring process is carried out by the staffs(Dickinger Leung, 2017). Interaction of the employees with the service users in the hospitality industries is another vital part of the servicescape management(Ogbeide, Bser, Harrinton, Ottenbacher, 2017). In order to understand the response of the customers regarding the service, an effective communication is crucial. The employees of the hotel Park Hyatt Melbourne, try to build an effective communication with the customers to improve the service process, which is a positive aspect of their service. The service package is the part of servicescape that builds an image of the organization in the customer's mind. This is an important element for the new customers as based on the service package the consumer decide whether they access the service or not. Park Hyatt Melbourne offers the seasonal discount to their customers, which is an effective service design for their organization. Employee empowerment is a vital part of the service design management in the hospitality industry. In order to encourage the employees in their work, it is crucial for the organization to empower them in an effective manner(Limpanitgul, et al., 2017). Staffs are the prime resource of the business industry and in context of the hospitality industry; they are more valuable for the service as they have a direct interaction with the customers. In the context of Park Hyatt Melbourne, they provide a clear idea to their employees regarding the service standards. This allows the employees to make an effective discussion with the management about the improvement of the service standards. Training is an effective process of the employee empowerment, which develops their skill and knowledge regarding their service(Jaakkola, et al., 2017). Proper training process enables the employees to listen to the customer's complaint actively and to take necessary action over it. The management of Park Hyatt Melbourne, can coach the employees by providing them training and leads them towards the improvement. The reward program is an effective process to maximize the employee empowerment. Therefore, in a hospitality sector, it is essential for the staffs to recognize the issues of the guest while they get a call from them(Kim, Lee, D, Cha, 2017). However, in the Park Hyatt Melbourne, employee engagement issue has occurred for a certain time, which has been mitigated by the management by implementing the reward program. Employees often failed to develop a solution for the customers, as they were less interested in their work. Hence, providing a financial reward to the employees who are efficient in recognizing the customer issue Park Hyatt Melbourne has enhanced their service and mitigated the employee engagement issue. Reward helps the employees to increase their confidence level and leads them to take an independent decision regarding their work(Magnini, 2017). Management of Park Hyatt Melbourne gives month award and honoring the employees, those have made an effective decision. This process will reinforce the value of employee empowerment within this organization. Enhancement of the comfort level of the employees can be done by arming them with their choice in decision-making. This enables the employees Park Hyatt Melbourne to identify the customers issue with the service. This makes them independent in their work and empowers them to take quick decision to resolve any service related issues. The above techniques of the employee empowerment are valuable to enhance the service standard by increasing the employee engagement process within this organization. Blueprinting of the service is a vital technology that applies to design a service and innovation process. In the recent years, service blueprint has been using as a strategy to design the service according to the customer perspectives(Kim, Lee, D, Cha, 2017). Park Hyatt Melbourne uses the blueprinting technique as a strategy to design their service in a broader aspect. It is essential for the hospitality sectors to understand the process through which the customers evaluate a service. In the current years, the quality factor is a big issue for the hospitality sectors as the demand of the customers is changing. The success of a restaurant depends on the delivery of the quality service to the customer domain. Hence, the engineers are using the process of blueprinting to develop an effective service design in Park Hyatt Melbourne. This allows the organization to maintain the quality service in all the aspects of hotel operation. Blueprinting helps the organization to develop a prelimi nary framework for their service design based on the current market analysis. Therefore, it is important for the hospitality sectors to make a preview of their future operation process, which can be done by service blueprinting. An overview of the service is obtained through the blueprinting service strategy that allows the employees to develop a customer-oriented focus in the business. Employees of Park Hyatt Melbourne, are able to identify the issues of their operation areas that are associated with the continuous improvement of the quality. Blueprinting strategy focuses on the interaction between the external customers and the employees of an organization. This brings opportunities for the staffs of Park Hyatt Melbourne to evaluate the customer experience regarding the quality of the service. This provides information to create a service design in this organization(Suess Mody, 2017). Blueprinting enables is beneficial to set objectives about how to design a service. By making a clear understanding of the customer perceptions and the process of customer service blueprinting is framed. Service blueprint consists of a detailed description of the service, process, cost factor, quality and the equipment in th e context of Park Hyatt Melbourne. Customer action, employee action, support process and the physical evidence are the main components of a service blueprinting in n organization. Blueprinting helps Park Hyatt Melbourne to articulate the service process clearly based on the customers need. A measurement is developed based on the customer need and the employee action on it through creating service blueprinting(Magnini, 2017). This allows the management of Park Hyatt Melbourne creates a developed service design by adopting this strategy. The above study highlights on the service design process of Park Hyatt Melbourne, which is a popular hotel in Australia. It has been received that this hotel organization follows unique interior and exterior design to give a better accommodation to their guests. Therefore, employee empowerment is a big factor of such organization to encourage the employees in their work. For this reason, they follow reward system to empower their employees. Therefore, blueprinting of the service is considered as the strategy of this organization to enhance their service based on the customer requirement. Bibliography Baek, Ok, . (2017). The power of design: How does design affect consumers. International Journal of Hospitality Management, 65, 1-10. Dickinger, Leung, . (2017). When Design Goes Wrong? Diagnostic Tools for Detecting and Overcoming Failures in Service Experience. In Design Science in Tourism. Berlin: Springer International Publishing. Jaakkola, Jaakkola, Meiren, Meiren, Witell, Witell, Reynoso, . (2017). Does one size fit all? New service development across different types of services. Journal of Service Management, 28(2), 329-347. Jeong, Jeong, Lee, Lee, . (2017). Do customers care about types of hotel service recovery efforts? An example of consumer-generated review sites. Journal of Hospitality and Tourism Technology, 8(1), 5-18. Kim, Lee, D, Cha, . h. (2017). A blueprinting approach to service innovation in private educational institutions. International Journal of Quality Innovation, 3(1), 2. Limpanitgul, Limpanitgul, Boonchoo, PBoonchoo, Kulviseachana, Kulviseachana, Photiyarach, . (2017). The relationship between empowerment and the three-component model of organisational commitment: an empirical study of Thai employees working in Thai and American airlines. International Journal of Culture and Tourism Hospitality Research, 11(2), 227-242. Magnini. (2017). Designing Tourism Services in an Era of Information Overload. Berlin: Springer International Publishing. melbourne.park.hyatt.com 2017. Retrieved from (2017, October 14). https://melbourne.park.hyatt.com/en/hotel/home.html Ogbeide, Bser, Harrinton, Ottenbacher, . (2017). Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction. Jornal of Tourism and Hospitality Research, 17(2), 204-216. Suess, Mody, . (2017). A conjoint analysis approach to understanding patient responses to hotel-like hospital rooms. International Journal of Hospitality Management, 61, 59-72.